This policy covers the Rellay app for artists ("the app"). Your booking agency uses Rellay to manage your shows. The agency invites you to the app. The website rellay.ai has its own policy: see Legal.
Who is responsible
Your agency decides what it records about your shows, travel and documents. It is the controller of that data. Rellay processes it for the agency. For your app account (sign-in, chat, consent), the controller is TREVYSE SAS, 11 B Cité de Trévise, 75009 Paris, France.
What the app processes
- Your name and the email address your agency gave Rellay.
- Your shows: dates, venues, status, timetable, set time.
- Your travel: flights, hotels, ground transport.
- Your documents: contracts, invoices, riders, tickets and itineraries that your agency shares with you.
- Your chat messages and the answers, if you turn the AI chat on.
- Technical data: sign-in sessions, the date you last used the app, and server logs.
The app has no ads. It does not track you across other apps or websites. It does not use your data to train an AI model.
Why
- To show you your shows, travel and documents.
- To sign you in and keep your access safe.
- To answer your questions in the chat, if you allow it.
The AI chat
The chat is off until you allow it. When it is on, your question and the details of your shows that answer it (dates, travel, documents) go to Fireworks AI, Inc. (United States). Fireworks AI runs the DeepSeek model for Rellay. Fireworks AI processes them only to answer you. Your agency can read your chat with the assistant in Rellay. You can turn the chat off in Account at any time. You can report an answer from the chat: press and hold the answer. Rellay reviews reported answers.
Service providers
- Railway Corporation: application hosting.
- Supabase, Inc.: database and file storage, region EU (Ireland).
- Fireworks AI, Inc.: AI model for the chat (United States), only when the chat is on.
- Pydantic Services Inc. (Logfire): technical monitoring of the chat (timing, errors, model used). It does not receive your questions or the answers.
- Your agency's email provider: it sends your sign-in links from your agency's mailbox.
Transfers outside the EU rely on the providers' standard contractual clauses.
How long
- Chat messages: 90 days, then deleted.
- Sign-in sessions: until you sign out, delete your app account, or your agency turns off your access. A session unused for 30 days stops working.
- Your shows, travel and documents: as long as your agency keeps them in Rellay. Ask your agency.
Delete your app account
In the app: Account › Delete my app account. This ends your app access and signs you out on every phone. It deletes your chat history and your AI consent. Rellay keeps a record that your agency invited this email address and that you deleted your app account, so your agency sees it. Your shows and documents stay with your agency. To have them deleted, ask your agency.
Your rights
You can ask for access, correction, deletion, restriction or portability, and you can object. For show data, ask your agency first. For your app account, write to privacy@rellay.ai. You can complain to your data protection authority (in France: the CNIL).
Children
The app is for professional artists. It is not for children under 16.
Changes
We will update this page and change the date above.